Frequently Asked Questions
We're here to help! Browse our most common questions below, or feel free to reach out if you need anything else.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure online payment options. Your payment information is always protected.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. Once your order is processed, we may not be able to modify it.
How do I know if my order is confirmed?
You'll receive an email confirmation as soon as your order is placed. If you don't see it, please check your spam folder or get in touch with us.
Delivery & Shipping
Do you offer nationwide delivery in South Africa?
Yes, we use The Courier Guy for door-to-door delivery on all products, including small orders, ensuring fast and reliable nationwide shipping.
How long does delivery take?
Most orders arrive within 3 to 7 business days, depending on your location. We'll keep you updated every step of the way.
Is delivery included in the price?
Delivery fees are calculated at checkout based on your location. We occasionally offer free shipping promotions, so keep an eye out! We offer delivery on all orders regardless of the size
How can I track my order?
Once your order is dispatched, we'll send you a tracking number via email so you can follow your package's journey.
Returns & Refunds
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, please contact us within 14 days of receiving your order.
Can I return used products?
For hygiene reasons, we can only accept returns of unopened and unused products. Please reach out if you have concerns about a product.
What if my order arrives damaged?
We're so sorry if that happens! Please contact us immediately with photos, and we'll arrange a replacement or refund right away.
Products & Ingredients
Are your products 100% natural?
Yes! All our products are handmade using natural ingredients and essential oils. We believe in keeping things pure and simple.
Do you use artificial fragrances?
Never. We only use natural essential oils to scent our products, so you can enjoy beautiful aromas without any synthetic additives.
Are your products safe for sensitive skin?
Our products are gentle and made with natural ingredients, but everyone's skin is different. We recommend doing a patch test first if you have very sensitive skin.
Do your products help with skin conditions like eczema?
Many customers find relief using our natural products, but we always recommend consulting with a healthcare professional for specific skin conditions.
Healing Balms
How do I use the healing balms?
Simply apply a small amount to clean, dry skin and massage gently. Use as often as needed for dry patches, minor irritations, or everyday nourishment.
Are they safe for daily use?
Absolutely! Our healing balms are made with gentle, natural ingredients that are perfect for everyday care.
How long before I see results?
Many people notice softer, calmer skin within a few days. For best results, use consistently and give your skin time to respond naturally.
Gift Sets
Are your gift sets ready for gifting?
Yes! Our gift sets come beautifully packaged and ready to give. They make thoughtful presents for anyone who loves natural skincare.
Can I include a message with my order?
Of course! Just add your message in the notes section at checkout, and we'll include it with your gift.
Baby Care
Are your baby products safe for newborns?
Yes, our baby care range is specially formulated with the gentlest natural ingredients, perfect for delicate newborn skin.
Are they fragrance-free?
Our baby products are either unscented or lightly scented with the mildest essential oils, ensuring they're safe and soothing for little ones.
General Questions
Where are your products made?
All our products are lovingly handmade right here in South Africa, using locally sourced natural ingredients wherever possible.
Do you test on animals?
Never. We're proud to be cruelty-free and believe in creating products that are kind to both your skin and our planet.
How can I contact you?
We'd love to hear from you! You can reach us through our contact page, email, or social media. We typically respond within 24 hours.
Still have questions?
We're always happy to help! If you didn't find what you were looking for, please don't hesitate to get in touch. Contact us and we'll get back to you as soon as possible.